Shipping Policy

Applies to all orders placed on the Whole Melt Extracts Official Shop.

Last updated: October 2026

Order Processing Times

Processing window: orders are processed within 24 hours.
Cutoff time: orders placed after 12:00 PM Pacific Time (PT) will ship the next business day.
Friday cutoff: orders placed after 12:00 PM PT on Fridays will ship on Monday.
Weekends & holidays: carriers do not process or deliver on weekends or public holidays; transit times exclude these days.

We always aim for on-time delivery, but please note that all estimated delivery dates are provided by the carriers and may occasionally be affected by unforeseen delays.

Shipping Rates & Delivery Estimates

Shipping method	Estimated delivery time	Cost
Standard Shipping	4–5 business days	$18.00
Express Shipping	2–3 business days	$28.00
USPS Priority — Next Day	1 business day	$35.00
International (Europe & Australia) — USPS Standard	4–5 business days (may extend)	$40.00

Overnight delivery is available for most U.S. addresses, depending on carrier cutoff times and availability. Weekend and holiday processing is limited, and some delivery services may not operate on Saturdays or Sundays in certain areas.

Address Types We Ship To

We support deliveries to P.O. Boxes and APO/FPO/DPO addresses within the U.S. and U.S. Territories via USPS.

Shipment Confirmation & Tracking

Once your shipping label is created, you will receive a confirmation email with your tracking number. Tracking typically activates within 24 hours.

Delivery Issues (Lost, Delayed or Damaged Packages)

If your tracking shows "Delivered" but you haven't received your package:

Double-check your shipping address, mailbox, and with neighbors.
Allow 24–48 hours for a possible delayed carrier scan.
Contact the carrier directly with your tracking number.

Whole Melt Extracts Official is not liable for packages once they are marked delivered by the carrier. However, our support team will always assist you in resolving delivery concerns.

For damaged shipments, please retain all packaging and contents and email info@wholemeltextractofficialshop.com within 7 days of delivery to start a damage claim.

Missing Item Policy

If an item is missing from your order, notify us within 7 days of delivery by emailing info@wholemeltextractofficialshop.com with:

Your order number
A description of the missing item(s)
A photo of the packing slip and the received items

We may verify the issue by reviewing order logs, packing records and inventory. Resolution options, based on verification, are:

Reshipment of the missing item, or
Store credit for the item's value.

Returns

Please refer to our Returns Policy for eligibility details, timelines and return instructions.

Address Accuracy Reminder

Before finalizing your purchase, please double-check that your shipping address (including apartment or unit numbers) is correct. Incorrect or incomplete addresses may cause delays or lost shipments and could limit our ability to assist with replacements or refunds.

Frequently Asked Questions

How long does order processing take?

Orders are processed within 1–2 business days. Orders placed after 12:00 PM PT ship the next business day.

Do you ship internationally?

Yes. We offer standard USPS shipping to Europe and Australia (3–5 business days; customs may extend delivery times). Duties and taxes are the customer's responsibility.

How can I track my order?

You will receive a tracking email as soon as your label is created. Tracking updates usually appear within 24–48 hours.

What if my package says "delivered" but I can't find it?

Check with neighbors, building staff or your mailbox. Wait 24–48 hours for delayed scans, then contact the carrier. If the issue persists, email us for assistance.

Do you ship to P.O. Boxes or APO/FPO addresses?

Yes, we do, through USPS.